Privacy Policy & Terms and Conditions – Empress Studio Sdn Bhd

Welcome to the Empress Studio website. By using this website, you are deemed to have read, understood, and agreed to the following terms and conditions, including our privacy policy and disclaimer.

1. Privacy Statement

We are fully committed to protecting your privacy. Any information collected will only be used by authorized employees to fulfill your order and provide support. We comply with all applicable Malaysian data protection laws and industry standards.

Your data will never be sold, rented, or shared with third parties unless:

  • Required by law,

  • Necessary to process your order (e.g., to banks, payment gateways, shipping providers).

2. Confidentiality

Customer records are regarded as confidential. You may request access to all personal information we store about you by providing reasonable notice.

3. Payment Terms

We offer multiple secure payment methods:

  • Credit/Debit Card (via SenangPay – Visa/Mastercard)

  • FPX Online Banking

  • DuitNow QR (via ShopeePay, MAE, and participating eWallets)

  • SPayLater (Buy Now Pay Later feature)

Each payment method is governed by its respective terms, including processing fees, foreign exchange surcharges, and refund conditions.

4. Cancellation Policy

Orders must be cancelled within 24 hours before shipment. Shipped or paid orders are non-refundable unless a valid reason is provided. Special-order items cannot be cancelled.

5. Limitation of Liability

We provide our website and services “as-is” and disclaim all warranties, express or implied. We are not responsible for:

  • Indirect losses,

  • Errors or delays beyond our control,

  • System interruptions,

  • Any damage resulting from use of the website.

6. Force Majeure

We are not liable for delays or failures caused by events beyond our control including but not limited to acts of God, war, or natural disasters.

7. Intellectual Property

All content, logos, and trademarks on this website are the intellectual property of Empress Studio Sdn Bhd and may not be reproduced without permission.

8. User Submissions & Communication

By submitting feedback or content, you grant us full rights to use, modify, and distribute the content without obligation. You agree not to post unlawful or harmful material.

9. Modification & Termination

We reserve the right to:

  • Change product prices and descriptions without prior notice.

  • Modify or terminate the website and services at any time.

  • Refuse service or cancel orders at our discretion.

10. Governing Law

These terms and conditions are governed by the laws of Malaysia. Any disputes will be resolved in the Malaysian courts.

11. Updates to This Policy

We may revise these terms at any time. All updates will be posted here and dated. Continued use of the website after any change constitutes acceptance of those changes.

Thank you for trusting Empress Studio. For more information, please contact us at: empressstudio@gmail.com